Shipping policy

Shipping Policy

 Our estimated shipping time is between 3-10 days depending on the season. Each order is unique; therefore, it might take us a few more days to process, depending on the work that it takes to make it.

Your package will be shipped once we have all the items in your order ready.

Some things might take us longer to make since each piece is handmade to order. Contact us by sending us an email to info@morenalucia.com for assistance.

Please note that our estimated shipping and arrival time refers to standard working days. Holidays, weather conditions, and the wrong address provided will cause a delay in your delivery.

Once your order has been shipped a tracking information will be provided. Morena Lucía is not responsible for any lost or stolen packages. If this occurs you have the option of filling a claim through USPS. 

The client is responsible to provide the correct shipping address. If the client provides an address that is wrongly written, the client will be responsible for the extra shipping cost. 

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Return Policy 

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a exchange.
  • We only work with store credit or exchange of pieces.
  • You have 3 months to use your store credit.
  • The item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • You as customers are responsable for the payment of the shipping label return. 
  • Earrings are exempt from being returned. Such exemption applies to all earrings purchased from our website. 
  • Additional non-returnable items are sale items. 
  • To complete your return, please contact us at info@morenalucia.com 
We will not place a exchange if: 
  • The item is not in its original condition, damaged, or has missing parts for reasons not due to our error. 
  • The item is returned more than 7 days after delivery. 

Return Limitation Policy

To maintain the integrity of our inventory and return process, Morena Lucía accepts the return of one (1) item per order only. This policy applies regardless of the number of items purchased or the number of individuals for whom the order was placed. Any additional items included in the same order will not be eligible for return.

 

Please title the subject of your email either “Return” or “Exchange” followed by your order number.

No money return only store credit.  

We reserve the right to deny unreasonable returns, and exchanges.  

ALL SALE ITEMS ARE FINAL SALE. 

If your received any item damaged, contact us right away so we can help you.  Please include photos of the damaged item for review.

PROMOTIONAL SALE

Any purchases made during a Flash Sale or using a promotional discount code are not eligible to be returned for exchange. (This excludes all items in the SALE section).

PICK UP ORDERS

Pick-up orders are available Tuesday to Saturday, from 10:00a.m. to 6 p.m.

Pick-Up & Exchange Policy

Customers have 7 days from the date their order is ready for pickup to collect their item.

Once the order has been picked up, the 7-day exchange or store credit period begins. Customers will have 7 days from the pickup date to request an exchange or receive store credit, in accordance with our store policies.

Orders not picked up within the initial 7-day pickup window may be subject to cancellation at the store’s discretion.

For all pick-up orders, after 2 weeks without being picked up, the order will no longer be eligible for store returns or exchanges.

Pick-ups must be completed within 30 days of purchase. After 30 days, merchandise will be returned to regular inventory. If items are not picked up within this time frame, they will be forfeited and no refund will be issued.

Contact : info@morenalucia.com